Fulfilling orders

Fulfillment is the process of preparing and shipping orders to your customers. When you fulfill an order, your customer receives a notification with their tracking information.

Fulfilling an order

1. From your admin, go to Orders
2. Open an order that's ready to ship
3. Click Fulfill Order
4. Enter the tracking number (if available)
5. Select the shipping carrier
6. Click Fulfill

Partial fulfillment

If you need to ship items separately:

1. Open the order
2. Click Fulfill Items
3. Select only the items you're shipping now
4. Add tracking information
5. Click Fulfill

The remaining items will stay unfulfilled until you're ready to ship them.

Printing packing slips

Include packing slips with your shipments:

1. Open an order
2. Click Print > Packing Slip
3. Print the document to include in the package

Packing slips show:

• Order number
• Customer name
• Items in the shipment
• Shipping address

Updating tracking information

If you need to update or add tracking after fulfillment:

1. Open the order
2. Scroll to the Fulfillment section
3. Click Edit tracking
4. Update the tracking number or carrier
5. Save your changes

The customer will receive an updated notification with the new tracking information.

Fulfillment statuses

Track where orders are in the fulfillment process:

• Unfulfilled - Not yet shipped
• Partially fulfilled - Some items shipped
• Fulfilled - All items shipped
• Delivered - Confirmed delivery (when tracking shows delivery)

Next steps

• Process refunds for returned items
• Set up shipping rates and options
• View customer accounts for order history