Fulfilling orders

Fulfilment is the process of preparing and shipping orders to your customers. When you fulfil an order, your customer receives a notification with their tracking information.

Fulfilling an order

1. From your admin, go to Orders
2. Open an order that's ready to ship
3. Click Fulfill Order
4. Enter the tracking number (if available)
5. Select the shipping carrier
6. Click Fulfill

Printing packing slips

Include packing slips with your shipments:

1. Open an order
2. Click Print > Packing Slip
3. Print the document to include in the package

Packing slips show:

• Order number
• Customer name
• Items in the shipment
• Shipping address

Updating tracking information

If you need to update or add tracking after fulfilment:

1. Open the order
2. Scroll to the Fulfilment section
3. Click Edit tracking
4. Update the tracking number or carrier
5. Save your changes

The customer will receive an updated notification with the new tracking information.

Fulfilment statuses

Track where orders are in the fulfilment process:

• Unfulfilled - Not yet shipped
• Fulfilled - All items shipped
• Delivered - Confirmed delivery (when tracking shows delivery)

Next steps

• Process refunds for returned items
• Set up shipping rates and options
• View customer accounts for order history