Shipping methods and pricing

Shipping methods define how orders are delivered or collected. Pricing rules set the cost for each combination of fulfillment tag and shipping method.

Shipping methods

Shipping methods are either Delivery (shipped to customer) or Collection (customer picks up).

Creating a shipping method

1. Go to Settings > Shipping Configuration
2. Click Shipping Methods
3. Click Create Shipping Method
4. Fill in the details:
   • Name - Display name (e.g., "Royal Mail Standard")
   • Description - Optional details
   • Type - Delivery or Collection
   • Base Package Weight - Weight of packaging materials in grams
   • Active - Toggle availability
   • Sort Order - Display order
5. Click Create

Collection methods

For collection methods, you also specify:

• Address - Where customers collect orders
• Opening Hours - When collection is available

Pricing rules

Pricing rules define what customers pay. Each rule combines a fulfillment tag with a shipping method.

Creating a pricing rule

1. Go to Settings > Shipping Configuration
2. Click Pricing Rules
3. Click Create Pricing Rule
4. Configure the rule:
   • Fulfillment Tag - Which tag this applies to
   • Shipping Method - Which method this applies to
   • Country Code - Optional country restriction (e.g., "GB")
   • Postcode Patterns - Optional postcode restrictions
   • Zone Name - Optional label for the geographic area
   • Pricing Type - Free, Flat Rate, or Weight Based
5. Click Create

Pricing types

Free shipping

No charge for shipping. Use this for:

• Digital products
• Promotional free shipping
• Local collection

Flat rate

Fixed price regardless of order weight or size.

Set the Flat Price for the shipping cost.

Weight-based pricing

Price varies by total order weight. Add Weight Tiers with:

• Max Weight (grams) - Upper limit for this tier
• Price - Cost for orders up to this weight

Orders are charged based on which tier their total weight falls into.

Advanced options

Free threshold

Set a Free Threshold Amount to offer free shipping on orders over a certain value. For example, free shipping on orders over £50.

Postcode patterns

Restrict rules to specific postcodes using patterns:

• Wildcards - SW* matches SW1, SW2, SW11, etc.
• Regex - ^[A-Z]{2}\d{1,2} for more complex patterns

Use postcode patterns to offer different rates for different areas.

Package splitting

Enable Package Splitting when orders might exceed carrier weight limits:

• Set Max Weight Per Package in grams
• Orders exceeding this weight are split into multiple packages
• Each package is charged according to the pricing rules

Estimated delivery time

Add an Estimated Delivery Time Template to show customers expected delivery (e.g., "2-3 business days").

Next steps

• Set up fulfillment tags if you haven't already
• Assign fulfillment tags and weights to your products