Refunds

You can issue full or partial refunds to customers directly from the order details page. Refunds are processed through the payment gateway.

Processing a refund

1. Go to Orders and open the order
2. Click Refund
3. Enter the Refund Amount (up to the maximum available)
4. Add an Order Note explaining the refund
5. Choose whether to show the note to the customer
6. Click Process Refund

Full vs partial refunds

Full refund

When you refund the entire remaining amount, the order status automatically changes to Refunded.

Partial refund

When you refund less than the full amount, a note is added to the order but the status remains unchanged. You can process multiple partial refunds until the full amount has been refunded.

Refund notes

Every refund requires a note explaining the reason. You can choose to:

• Show to customer - The note appears in the customer's order history
• Keep internal - Only visible to your team in the admin

Permissions

Only users with the Perform Refunds permission can process refunds. This permission can be granted in User management.

Next steps

• View order details to check refund history
• Manage user permissions for refund access