Editing products

You can edit any product in your store to update its details, images, pricing, or settings.

Editing a product

1. Go to Products
2. Click on the product you want to edit
3. Make your changes
4. Click Save

Product details

Edit the core information about your product:

• Name - The product title
• Description - Rich text description with formatting
• SEO Description - Description for search engines
• Slug - URL-friendly product identifier
• Primary Category - Main category for the product
• Additional Categories - Other categories the product appears in
• Tags - Keywords for filtering and search

Pricing

• Price - The regular selling price
• Discounted Price - Optional sale price (shown with strikethrough on original)

Images

• Add new images by uploading or selecting from media library
• Remove existing images
• Reorder images by dragging
• First image is used as the primary product image

Stock management

• Enable Stock Management - Track inventory levels
• Stock Quantity - Current stock level
• Low Stock Amount - Threshold for low stock alerts
• Stock Status - In Stock, Out of Stock, or On Backorder

Shipping settings

Configure how this product can be shipped to customers.

Fulfilment Tags

Select which fulfilment tags apply to this product. Tags determine which shipping options customers see at checkout.

How it works:

• Select one or more tags that match how this product can be fulfilled
• Customers will only see shipping options that match the tags on products in their cart
• If you select multiple tags, customers can choose between different delivery speeds or methods

Example: A book with both "Standard Shipping" and "Express Shipping" tags lets customers choose between regular or fast delivery at checkout.

Weight

Enter the product weight in grams. Weight is required if any of the selected fulfilment tags have "Requires Weight" enabled.

When weight matters:

• Weight-based shipping pricing (e.g., "£5 for 0-1kg, £8 for 1-2kg")
• Carrier rate calculations
• Automatic package splitting for heavy orders

When you can skip it:

• Flat-rate shipping (same price regardless of weight)
• Digital products
• Collection options where customers pick up

Metadata

Add custom key-value pairs to store additional information about your product that doesn't fit into standard fields.

Adding metadata

1. Scroll to the Metadata section
2. Click Add Metadata
3. Enter a unique Key (e.g., manufacturer, warranty_years)
4. Enter the Value
5. Click Add Metadata to save

Editing metadata

• Click the edit icon next to any metadata entry
• Update the key or value
• Click Update Metadata

Removing metadata

• Click the delete icon next to the metadata entry
• The metadata is removed immediately when you save the product

Use cases for metadata

• Custom product attributes - Store manufacturer details, warranty information, or technical specifications that customers can see
• Product specifications - Add material type, dimensions, care instructions, or country of origin
• Extended information - Display additional product details like certification numbers or compliance information
• Customer filtering - Customers can filter products by metadata on category and tag pages
• Admin filtering - Use metadata keys to filter and organise products in admin views

Customer-facing metadata filtering

When you add metadata to products, customers can use it to filter products on your website:

On category pages: Customers browsing a category can filter by metadata keys. For example, if you add material: cotton and material: polyester to different products, customers can filter to see only cotton products.

On tag pages: Same filtering capability applies when customers browse by tags.

Best practices for filterable metadata:

• Use consistent key names across products (e.g., always use material, not fabric or cloth)
• Keep values simple and clear (cotton, not 100% Egyptian Cotton)
• Common filterable metadata: material, size, colour, brand, country of origin
• Customers can combine filters (e.g., material: cotton AND brand: YourBrand)

Changing Product SKU

The product SKU (Stock Keeping Unit) is the unique identifier for your product. You can change a product's SKU whilst maintaining all historical data and SEO value.

When to change a SKU

• Reorganising your product catalogue with a new naming scheme
• Correcting mistakes in original SKU assignment
• Migrating from another system with different SKU format
• Consolidating products under a new identifier

How SKU changes work

When you change a product SKU:

1. The product gets the new SKU - All future references use the new identifier
2. Redirects are created - Old product URLs automatically redirect to the new URL
3. SEO is preserved - Search engines are told to update their index via redirects
4. Statistics are updated - Product statistics reference the new SKU
5. Cache is cleared - Website caches update to show the new product URL

Changing a product's SKU

1. Open the product you want to change
2. Ensure all changes are saved (the form must be clean)
3. Click Change SKU button
4. Enter the new SKU (alphanumeric characters, hyphens, and underscores only)
5. Review the warning about the operation's impact
6. Click Change SKU to confirm
7. You'll be automatically redirected to the product's new URL

The Change SKU button is disabled when:

• You have unsaved changes in the product form
• You need to save or discard changes first

SKU validation

New SKUs must:

• Be unique (not used by any other product or variant)
• Contain only letters, numbers, hyphens, and underscores
• Not be empty

What happens to old links

Customer bookmarks and external links: The old product URL will automatically redirect to the new URL, so customers and search engines can still find the product.

Search engine results: Search engines will gradually update to show the new URL. The redirects ensure no loss of search ranking.

Product status

Control where and how products appear in your admin portal and website.

Published status

• Published - Visible to customers on your store
• Draft - Hidden from customers, still editable

Use the Publish or Unpublish button to change status.

Admin Portal Only

The Admin Portal Only toggle controls whether a product appears on your public website, whilst keeping it available for manual orders in the admin portal.

When enabled:

• Product is hidden from your website (customers cannot see or purchase it)
• Product remains available in admin portal for manual order creation
• Useful for internal products, custom items, or special order-only products

When disabled (default):

• Published products appear on your website
• Draft products remain hidden from both website and customers

Use cases for Admin Portal Only products

Custom printable products: Products that you only create when specifically requested, not displayed in your catalogue.

Internal products: Items used for testing, internal orders, or staff purchases.

Manual order items: Products that require consultation or customisation before purchase, only sold through direct contact.

Special request products: Items available to specific customers or through offline channels only.

Deleting products

Draft products can be deleted:

1. Open the product
2. Click Delete
3. Confirm deletion

Next steps

• Add product variants for options like size and colour
• Organise products with categories and tags