Store Settings

Wallet configuration

The wallet system helps you reduce payment gateway fees by setting a minimum transaction amount for payment processors, while still allowing customers to purchase lower-value items.

How wallets work

Payment gateways charge fees on each transaction, which can be especially costly on small orders. The wallet system solves this by:

  1. Setting a minimum order amount for payment gateway transactions
  2. When an order is below the minimum, customers top up their wallet to meet the threshold
  3. When an order is above the minimum, customers can use existing wallet balance to reduce the payment amount

This ensures payment gateway transactions are always above your minimum threshold, reducing the impact of per-transaction fees.

Example

With a minimum of £5: A £3 order would require the customer to add £5 to their wallet (the minimum), leaving £2 credit for future purchases. A £7 order with £2 wallet balance would charge £5 to the payment gateway.

Enabling wallets

  1. From your admin, go to Settings > Wallet Configuration
  2. Toggle Wallet Enabled to on
  3. Set your Minimum Order Amount
  4. Click Save changes

Setting the minimum amount

The Minimum Order Amount is the threshold for payment gateway transactions:

  • Orders below this amount - Customer tops up their wallet to at least the minimum
  • Orders above this amount - Customer can apply wallet balance, with the remainder going to the payment gateway

Choose a minimum that balances:

  • Your payment gateway's fee structure
  • Customer convenience
  • Your typical order values

Tip

Check your payment gateway's fee structure. If they charge a fixed fee per transaction plus a percentage, a higher minimum helps offset the fixed fee on small orders.

Customer experience

When wallets are enabled:

  • Customers see their wallet balance at checkout
  • For small orders, they're prompted to top up their wallet
  • For larger orders, they can apply existing balance to reduce the payment
  • Wallet balance is automatically applied where applicable

The process is fully automated - customers simply complete checkout and the system handles the wallet logic.

Disabling wallets

To turn off the wallet system:

  1. Go to Settings > Wallet Configuration
  2. Toggle Wallet Enabled to off
  3. Click Save changes

When disabled, all orders go directly through the payment gateway regardless of amount.

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