Orders

Processing orders

When a customer places an order, it appears in your admin ready for processing. Processing an order means reviewing the details and preparing it for fulfillment.

Viewing new orders

  1. From your admin, go to Orders
  2. New orders appear at the top of the list
  3. Click an order to see its details

Orders show important information including:

  • Customer name and contact details
  • Shipping address
  • Items ordered
  • Payment status
  • Order total

Tip

Set up email or push notifications so you know immediately when new orders arrive.

Order statuses

Orders move through different statuses as you process them:

  • Pending - Order received, awaiting confirmation
  • Confirmed - Order verified and ready for fulfillment
  • Processing - Order being prepared
  • Fulfilled - Order shipped or delivered
  • Cancelled - Order has been cancelled

Confirming an order

To confirm an order is ready for fulfillment:

  1. Open the order
  2. Review the details for accuracy
  3. Verify the payment has been received
  4. Click Confirm Order

Important

Always verify payment before fulfilling orders, especially for new customers or high-value orders.

Order notes

Add internal notes to track important information:

  1. Open an order
  2. Scroll to the Notes section
  3. Add your note
  4. Click Save

Notes are only visible to your team, not to customers.

Contacting customers

Sometimes you need to reach out to customers about their orders:

  1. Open the order
  2. Click the customer's email address
  3. Send your message

Common reasons to contact customers:

  • Clarify shipping address
  • Confirm product specifications
  • Notify about delays
  • Request additional information

Next steps

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Orders overview
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Fulfilling orders